na INLIS000000000001218 20150706145533 170126||||||||| | ||| |||| || || 9780072961942 0010-071500000001218 381 381 ZEI s ZEITHAML, VALARIE A SERVICES MARKETING Amirika The McGraw-Hill 2006 708 hlm. ilus. 26 cm. Indeks : hlm.695 Perdagangan dalam negeri